If you’re experiencing issues with your Platinum straight stairlift, this self-help guide is here to support you with simple checks and solutions before you need to call for service. Many common problems—such as your stairlift not moving, beeping unexpectedly, or displaying an error code—can often be resolved quickly with a few basic steps. Here, you’ll find easy-to-follow advice to help you identify what’s happening, reset your stairlift safely, and restore smooth operation. By following these troubleshooting tips, you may be able to get your lift working again without delay, while also ensuring it remains safe and reliable for everyday use.
Downloads
Error Codes
| Code | Meaning | Action |
| Platinum | OK. Stairlift on charge and should operate normally. | No action. |
| No Display | No Power | Check charger is plugged in and turned on at the wall socket. Check the on/off switch is in the “I” position. |
| Off Charge | Lift is not charging. The lift has been stopped between charging points or charger is switched off at wall socket. | To charge, park on a charging point. Ensure the charger is switched on at the wall socket. |
| Seat Swivel | Seat in swivelled position (power swivel only). | Lift can not move down the staircase until the powered swivel seat is returned to its normal travelling position. |
| Return to Top | (Powered Hinge Rails Only.) Shows when the lift is in between parking points for more than 1 minute. Also shows when leaving the intermediate parking point in the up direction after using the park button to stop on the intermediate parking point and raising the hinge. | In either case, move the lift up to the next available parking point and the lift will behave normally. |
| Hinge | (Powered Hinge Rails Only) Shows when hinge is in transit. Also shows when parked on an intermediate parking point and the hinge is in the raised position. | No action. |
| Critical Battery | Batteries urgently need charging. The lift will travel in down direction. | Move the lift to the next charge point in the downwards direction and leave for 1 hour. |
| Switch Lift On | Stairlift is parked on a working charge point but the on/off switch is in the ‘0’ (off) position. The stairlift will not charge up in this state unless the on/off switch is switched to the ‘I’ (on) position. | Check the on/off switch is in the I position. |
| Moving Left | Lift travelling left. | No action. |
| Moving Right | Lift travelling right. | No action. |
| Final Limit
Check Key Check Swivel |
These messages cycle | 1. Check the key is in the arm rest and switched on. 2. Check the seat is swivelled into the correct position. |
| Edge | Lift has been stopped by a safety sensing edge. | Ensure that both the track and the staircase are free from obstructions. |
| End Stop | If the lift is at the end of the rail the display will read ‘END STOP’ until the controller is released. If the stairlift is not at the end of the rail it will have been stop | Ensure that both the track and the staircase are free from obstructions. |
| Multiple Calls | More than one controller is being pressed at the same time. | Check there are no buttons pressing in on remote controls. |
| Brake | Motor brake has been activated. | Turn charger off at wall socket and turn lift off. Wait for around one minute before turning everything back on. If the problem persists contact your local stairlift service centre. |
| Relay Fault | Power relays did not close. | 1. Ensure the lift is parked on a charge point and charger is turned on. 2. Turn charger off at wall socket and turn lift off. Wait for around one minute before turning everything back on. If the problem persists contact your local stairlift service centre. |
If you’ve worked through the error and diagnostic codes above but your stairlift is still giving you trouble, don’t worry — help is just a call away. Sometimes a quick chat over the phone is all it takes to get things moving again, and if the issue needs a closer look, we can arrange for one of our engineers to visit and investigate. Don’t struggle with a stairlift that isn’t working properly — give us a call, and we’ll do our best to get you safely moving again as quickly as possible.