Error Codes
| Code | Meaning |
| [none] | No Power |
| – | Charging, joystick failure |
| 0 | General safety line activated |
| 1 | Requires charge |
| 2 | Off Charge |
| 3 | Top track limit activated |
| 4 | Top safety edge activated |
| 5 | Bottom track limit activated |
| 6 | Bottom safety edge activated |
| 7 | Low battery voltage |
| 8 | Up travel direction |
| 9 | Down travel direction |
| A | Hinge open |
| b | Toggle switch activated at power up |
| C | IR address failure |
| d | Relay not open |
| E | Relay not closed |
| F | Brake semiconductor failure |
| G | Brake not connected |
| H | Relay not open (pre-delay) |
| J | Hinge interlock fault |
| L | Current limit overload |
| n | Lift driving at half speed |
| o | Default Eeprom |
| r | Power supply fault during charging |
| U | Power supply fault when battery on float |
| y | Main board hardware fault |
| .||. | Overcurrent |
If you’ve worked through the error and diagnostic codes above but your stairlift is still giving you trouble, don’t worry — help is just a call away. Sometimes a quick chat over the phone is all it takes to get things moving again, and if the issue needs a closer look, we can arrange for one of our engineers to visit and investigate. Don’t struggle with a stairlift that isn’t working properly — give us a call, and we’ll do our best to get you safely moving again as quickly as possible.
