Self Help

If you’re experiencing issues with your stairlift, this self-help guide is here to support you with simple checks and solutions before you need to call for service. Many common problems—such as your stairlift not moving, beeping unexpectedly, or displaying an error code—can often be resolved quickly with a few basic steps. Here, you’ll find easy-to-follow advice to help you identify what’s happening, reset your stairlift safely, and restore smooth operation. By following these troubleshooting tips, you may be able to get your lift working again without delay, while also ensuring it remains safe and reliable for everyday use.

If you’ve worked through the information above but your stairlift is still giving you trouble, don’t worry — help is just a call away. Sometimes a quick chat over the phone is all it takes to get things moving again, and if the issue needs a closer look, we can arrange for one of our engineers to visit and investigate. Don’t struggle with a stairlift that isn’t working properly — give us a call, and we’ll do our best to get you safely moving again as quickly as possible.