Questions, Answers and Sales Advice

Welcome to the Dolphin Stairlifts Questions and Sales Advice Guide. This page is designed to assist you if you are interested in purchasing any stairlift products, and are seeking advice or answers before making any further plans.

Dolphin Stairlifts Commonly Asked Questions
The first section covers the most commonly asked questions we hear at Dolphin, and should help to solve any general queries you have about stairlifts in general. If you cannot find an answer to a specific question that you have, we are happy to handle enquiries by phone or email, and will do our best to provide you with any assistance you may need.

Dolphin Sales Advice
The second section covers some important sales advice which you should be aware of before entering into any agreement or purchasing stairlift products through any company. You may find it helpful to print a copy of this and keep it as a checklist against which you can ask any questions.
 

Commonly Asked Questions
Are you anything to do with Dolphin Bathrooms?
Do stairlifts fit to the walls or the stairs?
What happens if there is a power cut?
How do I change the batteries, if I buy a battery powered lift?
Can a stairlift go round corners?
Are there any cheaper alternatives?
Where can I get advice as to which lift to buy, or whether a stairlift is right for me?
Do I have to pay for a quotation?

Important Sales Advice
 

Commonly Asked Questions

Commonly Asked Questions

Question : Are you anything to do with Dolphin Bathrooms? No, we are a completely independent group of companies, specialising in stairlifts and equipment for the less able.

Question : Do stairlifts fit to the walls or the stairs? All currently manufactured stairlifts fit to the tread of the stairs, except one or two wheelchair stair lifts (mainly for public buildings).

Question : What happens if there is a power cut? The lift will stop, unless you have a battery powered lift.

Question : How do I change the batteries, if I buy a battery powered lift? Some manufacturers have a constant charge, others automatically recharge when the lift is at the top or bottom of the stairs.

Question : Can a stairlift go round corners? Yes. They can be manufactured to fit most staircases, but the price of a curved stairlift is much higher than a straight one and will attract a very minimal buy back value.

Question : Are there any cheaper alternatives? We can supply a reconditioned chair and motor and have a new track made to measure. In some cases a folding platform may be used to bridge a step or two at the top.

Question : Where can I get advice as to which lift to buy, or whether a stairlift is right for me? The occupational therapy department of your local social services, or disability living centres.

Question : Do I have to pay for a quotation? No. Most suppliers will provide free quotations. However, beware of hard sales techniques, special one off offers etc. They are not always what they seem.

 

Important Sales Advice

Dolphin Stairlifts Sales Advice
 

Never buy a stairlift from someone who tries to make you buy that day.

If you are getting several quotations, make sure they are 'like for like' quotes ie: same model, age etc.

If you are buying a new or reconditioned stairlift from someone who does not manufacture, make sure they are approved suppliers, as they may be unable to obtain new parts if not.

Check what is included in the warranty eg: does '24 hour call-out' mean call out attendance 24 hours a day, or within 24 hours?

Are you paying too much? New stairlifts start as low as £1600 - including installation.